There’s help if things go wrong
We always aim to offer clients the highest level of service and we therefore ask clients regularly for feedback at different stages of the planning and advice process and always take comments seriously.
If you’re unhappy with the services you’ve received from your adviser and you’d like to make a complaint, please contact them using the details provided below. We will acknowledge receipt of your complaint, confirm our understanding of it and do our best to resolve it with you.
Contact details for making a complaint
In writing: Write to The Compliance Officer, Johnston Financial Ltd, 49 Northumberland Street, Edinburgh, EH3 6JQ
By phone: Telephone +44 (0)131 556 4540
By e-mail: info@johnstonfinancial.co.uk
The Financial Ombudsman Service
If you are not satisfied with the outcome of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service, who you can contact in the following ways:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
T: 0800 023 4567 or 0300 123 9123
E: complaint.info@financial-ombudsman.org.uk
You can find full details of the FOS on its website.
